[Resolved as of 12:20pm today]

This morning we've had some issues with the newlaika server.  It took a while to work through and find the issue, which in the end was an obscure problem fixed by a system update and a reboot.  Our guess is that an update may have failed partly and locked out some sites, and as time went on, more sites were affected.

Everything is running normally from approx 12:20pm.  As far as we could tell, email and other services were unaffected.

Cheers,

WD3 Team Date - 04/01/2018 10:15 - 04/01/2018 12:20
Last Updated - 12/01/2018 00:09

UPDATE: issue resolved, server rebooted and available

minka has some hardware related issues.  Expecting service to return within the next 30-60 minutes and our team is actively looking into the problem right now.

Apologies,

WD3 team

Date - 09/10/2017 10:01 - 09/10/2017 10:00
Last Updated - 09/10/2017 16:19

Newlaika has web service down.  We're actively working on it and expect to restore service within the hour, perhaps sooner.

9:30am update: web service restored. Looks like a modsec corrupted file appeared to be disabling the web server across all sites.  This is unusual and we've never seen this specific problem before.

Apologies for the impact to your service!

WD3 team

Date - 04/10/2017 08:20 - 04/10/2017 09:30
Last Updated - 09/10/2017 10:00

We need to do a quick routine server restart at 10:15pm tonight in order to catch up with an important cPanel and o/s update.

We'd expect the server to be down for roughly 15 minutes and will update here if we encounter any unexpected problems.

Apologies for late notice!

- WD3 team Date - 20/09/2017 22:15 - 20/09/2017 22:30
Last Updated - 04/10/2017 09:51

Update 8:55am: Servie has returned to normal.  We'll report here when we find out what caused it.

There is a datacentre-wide outage early this morning that affects out network connections to lassie and newlaika.

Under normal circumstances we'd expect to be back online by around 8:30am, but at this stage this is just an estimate.

- Wd3


Date - 04/09/2017 07:15 - 04/09/2017 08:52
Last Updated - 04/09/2017 09:03

Our k9 server is loading webpages very slowly and technicians are investigating.

As soon as we know more we'll update here.

UPDATE: 5pm - the server has crashed and has been in the process of restarting for some time, but we don't expect to have it available until around 6pm as it is completing intensive file system checks.
UPDATE: 5:40pm - server up and available
UPDATE: 7:50pm - we expect the server to be down most of the night while we investigate, will update as news is available.

Date - 18/08/2017 15:03 - 18/08/2017 23:00
Last Updated - 21/08/2017 10:23

Update Saturday morning:

 - some sites were suspended due to cpanel having problems moving the password across.  These are up and running as on 7am.  Some sites will not have their cPanel password working until around midday, apologies for this, we're updating the old passwords across.

If you had mail.dogfrog5.net in your email settings we fixed that around 11am, so please try again and it should come good.

A few sites had problems with databases and we're gradually working through those.  Email to support@wd3.com.au will reach us.

If you are using webmail with a bookmark like "rover.ourservers.net.au" - change the "rover" to "lassie" and all will start working again.

 - brian

---

As per our email, we are moving Rover to new hardware.

Your site will be down for a short period (eg 10 mins for small sites, more for larger sites) between the given hours tonight.

If you need to contact us, please do so via the support email or via the contact page.

Please do remember that you may need to reset your modem to pick up the new server IP when you next sit down to use your site.

We'll update this ticket with progress as the move starts.

Cheers,

wd3 Team Date - 24/03/2017 21:30 - 25/03/2017 08:00
Last Updated - 16/08/2017 15:24

Our US-based server minka crashed early this morning (around 7:30am) and we haven't yet been able to restart it.

We have sysadmins working on it now and will update you as soon as we have further news. Date - 16/06/2017 08:26 - 16/06/2017 09:26
Last Updated - 16/08/2017 15:23

Our rover is experiencing intermittent slowness.  Ironically, this server is in the progress of being upgraded to new hardware and O/S.

If your site is impacted, please let us know as we can migrate you to the new server overnight ahead of time.

In the normal course of events, everyone will be moved off rover (onto lassie) by Saturday 25th March 2017.

Date - 15/03/2017 09:24 - 24/03/2017 16:02
Last Updated - 22/03/2017 11:34

The minka server is slow with large load queues, staff are investigating and restarting the server.

We're expecting the server will be back to normal within the hour. Date - 15/03/2017 08:45 - 17/03/2017 12:05
Last Updated - 15/03/2017 09:22