Email Account Settings and Setup Guides

Your email settings will be very similar for all mail programs.

In the following example, please change "mydomain.com" to your actual domain name. The email address below "myname@mydomain.com" should be replaced by the email address.

The settings are as follows:
  • Outgoing (SMTP) Server: mail.mydomain.com
  • Incoming (POP) Server: mail.mydomain.com
  • Username: myname@mydomain.com - this is your full email address (NOT your cPanel login)
  • Password: Your email password

Advanced

  • SMTP Port* Change from 25 to 26
  • Account name* myname@mydomain.com
  • SMTP Authentication Yes; username and password as above (tick "My server requires authentication) Be sure to put your full email address in as the username. If you do not do this, you will not receive mail.

*Note: You don't have to change the account name or the SMTP port. You should always set the SMTP port to 26 on laptops or PCs that will travel or use other networks as that will make the settings work anywhere. You may also use your ISP outgoing mail server if you wish, in which case you would normally leave the SMTP port set to 25 (port 26 is only supported by White Dog Green Frog).


By the way, the account name change is only cosmetic - it just makes it clear which email account that profile is associated with and may save you confusion in the future!

To see how to set up your account in Outlook, Mail, etc, visit our guide.


Frequently Asked Questions

I can receive mail, but for some reason I cant send it. or vice versa
Solution: Usually this indicates that the settings in your email client (Outlook, MacMail) are the issue.When the issue is that you cannot send emails, then the SMTP settings are most likely the issue. When the issue is that you cannot receive them, then the POP/POP3 settings are most likely the issue. Going over the settings (listed above) and making sure they are correct will in most cases solve the problem. We also have step-by-step guides to help make this process easier (listed below).

"Whenever I try and send/receive mail, I get an error saying cannot connect to server or something similar
Solution: This could be an issue with you account settings in your email client, or it could be an issue with your connection to us. First check that the internet is connected, secondly try and go to www.whitedoggreenfrog.com. If you can see our website then it is most likely an issue with your settings. If, when you try to go to our site, you get an error saying Your IP has been blocked etc, you will need to call us at 1300 760 850 to get yourself unblocked.

Im trying to send emails, but they keep getting stuck in my Outbox
Solution: Like most of these problems, it COULD be your account settings in your email client, or it could be that your email client is getting confused. By confused I mean that it may be stuck trying to send the first email in the Outbox queue due to an error, and that this may be holding up the rest of your emails from being sent. The most common way to fix this problem is to restart the program/email client. This clears the programs memory and lets it start fresh, as it were.

When I try and send/receive emails I get a message saying "Invalid HELO name"
Solution: This error occurs when the option Enable SMTP / Outgoing Server Authentication has NOT been selected. Simply tick this option, and select use same settings as my incoming mail server.


When I try and send/receive emails I get a message saying "Valid RCPT must precede DATA"
Solution: This error also occurs when the option Enable SMTP / Outgoing Server Authentication has NOT been selected. Simply tick this option, and select use same settings as my incoming mail server. This issue may also be caused by the Username section in the account settings being incorrect. Double check this and make sure that it is correct. Tutorials - with pictures Below is a list of the most commonly used email clients. Click on an email client to see the step-by-step tutorial on how to set them up correctly. These have yet to be added (Sorry for the Inconvenience) Outlook 2010 Outlook 2003 Outlook Express Mac Mail 4.0 Mac Mail 3.2 Mac Mail 2.0 Microsoft Entourage 2008

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